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LEADERSHIP AGENDA

Operational Scan

ECONOMIC INDICATORS

DEPARTMENT PERFORMANCE

DEPARTMENT PERFORMANCE

Iowa Communications Network (ICN)

Phil Groner, Executive Director

Mission Statement:
Deliver strong, flexible and fast broadband services and experiences to ICN customers.

Measures:
ICN Video Success for Sessions
K-12 Schools Benefit from ICN Classrooms
Internet Bandwidth Purchased by Education Users
Fiber Repairs
Core Network Uptime

MORE DEPARTMENT PERFORMANCE

  • Download PDF document Performance Plan - How we measure our progress

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  • Download PDF document Performance Report - How we report our progress

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Highlighted Measure:

Percentage of successful video sessions.

 

DATA SOURCE: Iowa Communications Network, Engineering Division

 

Updated 08/02/2018

GRAPH - Video Session Reliability

Why this is important:
Iowa citizens rely on the ICN to communicate across the miles. Students communicate with teachers, doctors with patients, and citizens with state government. If a session is scheduled, Iowans need to be confident it will run as planned.

What we're doing about this:
The agency monitors all sessions through its Network Operations Center (NOC). Typically, ICN maintains a high reliability rate, continually surpassing its goal of a 99.5% session success rate.

ICN video technical experts perform regular tests, especially when preparing for international sessions or sessions held under unusual circumstances. While each classroom is designed to be customer friendly, sometimes technical problems may arise. Each ICN classroom has a fiber phone which connects users directly to the NOC in case of technical problems. The NOC addresses the problem over the phone with the user and gets the situation corrected.

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Highlighted Measure:

Providing Distance Learning Options

Number of hours video sites connected to the ICN, are used by Iowa's secondary schools and the amount of Bandwidth purchased by Education Users.

*The Internet Bandwidth calculation methodology was changed in FY17 to only include direct bandwith provided by the ICN. In the prior calculations, the aggregated Ethernet bandwidth for schools to the Area Education Agencies (AEAs), for internet access, was included in the total. In FY17, 82,914 Mb total bandwith was utilized by schools to access internet through the AEAs. Using the internet and aggregated bandwidth totals would have resulted in an internet total of 172,934 Mb, compared to last year's reported 130,971 Mb.

DATA SOURCE: Iowa Communications Network, Finance

Updated 08/02/2018

GRAPH - Iowa K-12 Schools Benefit from ICN Classrooms

 

Graph-Internet Bandwidth Purchased by Education Users

Why this is important:
A core function of the Iowa Communications Network (ICN) is to help provide educational access to all Iowans in a cost-effective way. Part of that function is the goal of bringing equal educational opportunities to K-12 students located in rural and underserved areas.

What we're doing about this:
The ICN constantly looks for ways to serve Iowa learners. As a deliverer of distance learning programming, the ICN is pleased to work with its partners in government and education to bring new educational opportunities to students of all ages, options for helping with teacher shortages, sharing curriculum while reducing the costs to develop, and creative use of video technology in the classroom. Advances at ICN in Video over IP (Internet Protocol) make it possible for more students and schools to receive enhanced benefits from video conferencing and other remote education opportunities via the Internet.

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Highlighted Measure:

Percentage of fiber repairs completed within Service Level Agreement standard of 6 hours.

DATA SOURCE: Iowa Communications Network, Operations Division (Vendor Performance Review Spreadsheets).

Note: ICN changed Network Service Providers on January 1, 2015.

Updated 08/02/2018

GRAPH - timely Completion of Customer-Requested Installations

Why this is important:
This metric is used to drive performance in the restoration of service outages caused by fiber optic cable cuts.

What we're doing about this:
This metric is tied to the contractual agreement between the ICN and its Network Managed Services (NMS) provier. It provides for the ability to monetarily penalize the NMS provider for missing the Service Level Agreement (SLA) goal.

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Highlighted Measure:

Percentage of core network uptime, based on the number of network outages.

DATA SOURCE: Iowa Communications Network, Operations Division (Transport Outage Reports).

 

Updated 08/02/2018

GRAPH - timely Completion of Customer-Requested Installations

Why this is important:
A telecommunications carrier has a responsibility in ensuring that its Network is reliable and highly available when delivering its service to its users 99.999% of the time on the core.

Calculation is usually done in minutes up versus down on the core network. To get total minutes in a year, 24 hours times 60 minutes equals 1,440 minutes per day, times 365 equals 525,600 minutes possible in a year.

The measurement means that there can be no more than five (5) minutes total downtime per year related to the core network. 99.999% reliability ensures taht users will receive the highest level orf service possible within the industry.

What we're doing about this:
Network redundancy is a process through which additional/alternate instances of netwok devices, equipment, and routes are installed within a telecom infrastructure. It is a method for increasing network availability in case of a network device or path failure. In addition, network redundancy is the ability to retain network functionality despite the failure of individual elements within a network.

 

 

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