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ECONOMIC INDICATORS

DEPARTMENT PERFORMANCE

DEPARTMENT PERFORMANCE

Iowa Communications Network (ICN)

Randy Goddard, Executive Director

Mission Statement:
Provide innovative, secure and reliable Network access to education, healthcare, public safety and government customers.

Measures:
Internet Bandwidth Purchased by Education Users
Fiber Repairs
Core Network Uptime

MORE DEPARTMENT PERFORMANCE

  • Download PDF document Performance Plan - How we measure our progress

  • Download PDF document Strategic Plan - How we plan for progress

  • Download PDF document Performance Report - How we report our progress

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Highlighted Measure:

Providing Broadband Connections

*The Internet Bandwidth calculation methodology was changed in FY17 to only include direct bandwidth provided by the ICN. In the prior calculations, the aggregated Ethernet bandwidth for schools to the Area Education Agencies (AEAs), for internet access, was included in the total.

DATA SOURCE: Iowa Communications Network, Finance

Updated 07/08/2021

 

 

 

Graph-Internet Bandwidth Purchased by Education Users

Why this is important:
A core function of the Iowa Communications Network (ICN) is to help provide educational access to all Iowans in a cost-effective way. Part of that function is the goal of bringing equal educational opportunities to K-12 students located in rural and underserved areas.

What we're doing about this:
The ICN continues to play a key role in the support of education by providing high-speed Internet connectivity.  Computers and mobile devices in the hands of every student and teacher require a significant amount of bandwidth to assure usable connectivity for all.  ICN's Internet bandwidth purchased by the education sector continues to climb at a steady pace.  This reflects the demand and need for greater access to high-speed Internet. This need has resulted in continuously increasing demand for bandwidth by the educational community, with users immediately maximizing the added capacity.

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Highlighted Measure:

Percentage of fiber repairs completed within Service Level Agreement standard of 6 hours.

DATA SOURCE: Iowa Communications Network, Operations Division (Vendor Performance Review Spreadsheets).

 

Updated 07/08/2021

GRAPH - timely Completion of Customer-Requested Installations

Why this is important:
This metric is used to drive performance in the restoration of service outages caused by fiber optic cable cuts.

What we're doing about this:
To reduce fiscal impact, ICN waived the SLA standard for 1 fiber cut in order to proceed with a permanent repair rather than a temporary one.

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Highlighted Measure:

Percentage of core network uptime, based on the number of network outages.

DATA SOURCE: Iowa Communications Network, Operations Division (Transport Outage Reports).

 

Updated 07/08/2021

GRAPH - timely Completion of Customer-Requested Installations

Why this is important:
A telecommunications carrier has a responsibility in ensuring that its Network is reliable and highly available when delivering its service to its users 99.999% of the time on the core.

Calculation is usually done in minutes up versus down on the core network. To get total minutes in a year, 24 hours times 60 minutes equals 1,440 minutes per day, times 365 equals 525,600 minutes possible in a year.

The measurement means that there can be no more than five (5) minutes total downtime per year related to the core network. 99.999% reliability ensures that users will receive the highest level of service possible within the industry.

What we're doing about this:
There were three core network outages in FY21. These events impacted several large segments of the network, but the majority of the network remained up all of FY21.    

 

 

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