Commerce - Insurance
Susan Voss,
Commissioner
Mission Statement:
The Iowa Insurance Division shall protect consumers
through consumer education and by effectively
and efficiently providing a fair, flexible
and positive regulatory environment.
Resolving complaints
Making sure insurance companies are financially
sound
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Performance Plan - How we measure our progress
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Strategic Plan - How we plan for progress
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Performance Report - How we report our progress
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Department Home Page - Learn more about this department
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Highlighted Measure:
Complaints resolved within 80
days or less.
Data Source: Department of Commerce, Iowa Insurance Division,
Testing Organization Reports
Updated 5/1/08 |
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Why
this is important:
Iowa consumers depend upon insurance coverage for a variety of needs in their lives. From auto coverage following an accident to health insurance coverage in times of hospitalization, insurance provides consumers with necessary protection and assistance at critical times in their lives.
What we're doing about this:
To make sure that Iowa consumers receive the assistance they need, we have streamlined the consumer complaint process. Trained personnel answer phones throughout the day to get consumers information immediately. Complaints are now received through our web site and investigators and staff attorneys review complaints daily. Follow up cards are sent to consumers we have assisted to see if we did help them and how we can improve upon our services.
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Highlighted Measure:
Companies Examined (#)
Data Source: Department of Commerce, Iowa Insurance Division
Updated 5/1/08 |
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Why
this is important:
To protect consumers and insure that they have
coverage that will help them when needed. It
is important to have financially sound companies
doing business in the state of Iowa. By
examining a company's finances once every 5
years (or more as needed) the state can identify
companies that need to address issues of soundness
and solvency.
What we're doing about this:
The Division is required to examine each company
once every 5 years or more if necessary. The
Division staff examines all companies domiciled
in Iowa on a regular basis.
We train staff with the latest in
financial information from the experts in their
fields. Along with ongoing training, the Division
interacts with financial regulators from
other states and agencies to monitor companies
doing business in the State of Iowa. Iowa
has 209 companies located (domiciled) in Iowa.
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