Commerce - Iowa Utilities Board
Robert B. Berntsen,
Chair
Krista Tanner,
Board Member
Darrell Hanson,
Board Member
Mission Statement:
The Iowa Utilities Board regulates utilities to ensure that
reasonably priced, reliable, environmentally responsible,
and safe utility services are available to all Iowans, supporting
economic growth and opportunity.
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Performance Plan - How we measure our progress
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Strategic Plan - How we plan for progress
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Performance Report - How we report our progress
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Why
this is important:
Fair and reasonable utility rates are an integral
part of Iowa's economic development efforts.
This provides a snapshot comparison of Iowa average
cost to the national average cost. The Energy
Information Administration, part of the Federal
Department of Energy, provides the state and
national statistics. Note: The figures shown
are averages and will not necessarily equal the
actual rate per kilowatt hour charged by the
numerous utility companies serving various customer
classes in Iowa.
What we're doing about this:
The Iowa Utilities Board is tracking the information
and studying variances as one indicator of
whether Iowa's rates fairly balance customer
expectations of quality and reliable service
with utility company opportunities to earn
a reasonable return on investment. The Board
makes utility rate decisions based on a wealth
of detailed information. This is but one statistic
available to gauge Iowa's electric rate environment.
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Why
this is important:
Utility consumers look to the Utility Board for assistance
with complaint resolution. Complaints deal with issues
such
as service disconnections, payment agreements, and credits
for unsolicited service billings. Prompt action and closure
of these issues is in everyone's best interest. The IUB's
goal beginning in FY2008, is to resolve 95 percent of
the complaints received
within 90 days.
What we're doing about this:
The Iowa Utilities Board staff continuously review
and evaluate methods and procedures, customer
complaint data, and questions related to utility
rules and use that information to revise staff
performance goals to assure delivery of quality
service and to provide educational materials
and programs to utility customer service workers,
community action case workers, and utility consumers.
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