DEPARTMENT PERFORMANCE
Commerce - Iowa Utilities Board
Geri Huser,
Chair
Mission Statement:
The Iowa Utilities Board is valued as the regulatory expert and solutions-oriented partner in electric, natural gas, and telecommunications issues.
|
 |
-
Performance Plan - How we measure our progress
-
Strategic Plan - How we plan for progress
-
Performance Report - How we report our progress
-
Department Home Page - Learn more about this department
|
Why
this is important:
Utility consumers look to the Utilities Board for assistance
with complaint resolution. The Utilities Board can assist customers with issues
such
as service disconnections, payment agreements, and charges
for unauthorized services. Prompt action on and resolution
of these issues is in everyone's best interest.
What we're doing about this:
During FY19, a large percentage of the complaints were related to high utility bills from a rate-regulated utility. Once the investigations were completed the customer proposed resolutions were all issued.
A large percentage of the FY20 complaints were related to new staff and changing roles in addition to a high volume of inquiries and the Iowa One Call law complaint investigations.
|
