DEPARTMENT PERFORMANCE
Commerce - Iowa Utilities Board
Geri Huser,
Chair
Mission Statement:
The Iowa Utilities Board is valued as the regulatory expert and solutions-oriented partner in electric, natural gas, and telecommunications issues.
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Strategic Plan - How we plan for progress
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Department Home Page - Learn more about this department
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Why
this is important:
Utility consumers look to the Utilities Board for assistance
with complaint resolution. The Utilities Board can assist customers with issues
such
as service disconnections, payment agreements, and charges
for unauthorized services. Prompt action on and resolution
of these issues is in everyone's best interest.
What we're doing about this:
During the FY18 reporting period, there was a substantial increase in the number of customer complaints due to the Advanced Metering Infrastructure (AMI) electric and gas meter tariffs proposed by Alliant Energy-Interstate Power and Light Company. This caused a large volume of telephone calls, email correspondence and written complaints, which required substantial time for the Customer Service staff to process, and delayed other complaint resolutions.
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