DEPARTMENT PERFORMANCE
Commerce - Iowa Utilities Board
Geri Huser,
Chair
Mission Statement:
The Iowa Utilities Board is valued as the regulatory expert and solutions-oriented partner in electric, natural gas, and telecommunications issues.
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Performance Plan - How we measure our progress
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Strategic Plan - How we plan for progress
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Performance Report - How we report our progress
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Department Home Page - Learn more about this department
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Why
this is important:
Utility consumers look to the Utilities Board for assistance
with complaint resolution. The Utilities Board can assist customers with issues
such
as service disconnections, payment agreements, and charges
for unauthorized services. Prompt action on and resolution
of these issues is in everyone's best interest.
What we're doing about this:
The Iowa Utilities Board staff continuously review
and evaluate customer service methods and procedures, customer
complaint data, and common or new questions related to utility
rules. Staff use that information to improve the quality and response time of complaint resolution. Additionally, the customer serivce staff provides educational materials
and programs to utility customer service workers,
community action case workers, and utility consumers. This education improves customer service because many customer complaints can be resolved before coming to the Board.
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