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ECONOMIC INDICATORS

DEPARTMENT PERFORMANCE

DEPARTMENT PERFORMANCE

Commerce - Iowa Utilities Board

Geri Huser, Chair

Mission Statement:
The Iowa Utilities Board is valued as the regulatory expert and solutions-oriented partner in electric, natural gas, and telecommunications issues.

MORE DEPARTMENT PERFORMANCE

  • Download PDF document  Performance Plan - How we measure our progress

  • Download PDF document  Strategic Plan - How we plan for progress

  • Download PDF document  Performance Report - How we report our progress

  • Department Home Page - Learn more about this department

Highlighted Measure:

Proposed resolution issued in 90 percent of customer complaints within 90 days from the date received.

Data Source: Iowa Utilities Board Customer Service Staff

Updated 01/11/2021

GRAPH - Percentage of customer complaints resolved in 90 days or less

Why this is important:
Utility consumers look to the Utilities Board for assistance with complaint resolution. The Utilities Board can assist customers with issues such as service disconnections, payment agreements, and charges for unauthorized services. Prompt action on and resolution of these issues is in everyone's best interest.


What we're doing about this:
During FY19, a large percentage of the complaints were related to high utility bills from a rate-regulated utility. Once the investigations were completed the customer proposed resolutions were all issued. A large percentage of the FY20 complaints were related to new staff and changing roles in addition to a high volume of inquiries and the Iowa One Call law complaint investigations.

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