Results Iowa Home
Results Iowa Home
Results Iowa Home

HOME

LEADERSHIP AGENDA

Operational Scan

ECONOMIC INDICATORS

DEPARTMENT PERFORMANCE

DEPARTMENT PERFORMANCE

Commerce - Iowa Utilities Board

Geri Huser, Chair

Mission Statement:
The Iowa Utilities Board is valued as the regulatory expert and solutions-oriented partner in electric, natural gas, and telecommunications issues.

MORE DEPARTMENT PERFORMANCE

  • Download PDF document  Performance Plan - How we measure our progress

  • Download PDF document  Strategic Plan - How we plan for progress

  • Download PDF document  Performance Report - How we report our progress

  • Department Home Page - Learn more about this department

Highlighted Measure:

Proposed resolution issued in 90 percent of customer complaints within 90 days from the date received.

Data Source: Iowa Utilities Board Customer Service Staff

Updated 02/28/2018

GRAPH - Percentage of customer complaints resolved in 90 days or less

Why this is important:
Utility consumers look to the Utilities Board for assistance with complaint resolution. The Utilities Board can assist customers with issues such as service disconnections, payment agreements, and charges for unauthorized services. Prompt action on and resolution of these issues is in everyone's best interest.


What we're doing about this:
During the FY17 reporting period, there was a substantial increase in the number of customer complaints for the proposed electric rate increase case by Alliant Energy-Interstate Power and Light Company. This caused a large volume of telephone calls and written complaints, which required substantial time for the Customer Service staff to process, and delayed other complaint resolutions.

BACK TO TOP

 

Questions and Feedback  |  About this Site