Civil Rights Commission
Ralph Rosenberg,
Director
Mission Statement:
Our mission is enforcing civil rights through compliance,
mediation, advocacy, and education, as we support diverse
economic growth.
Measures:
Average time to process a case
Cases accepted for reimbursement by
Federal agencies (%)
Survey respondents indicating ICRC
is a leader in civil rights
Customers indicating educational services
are satisfactory (%)
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Performance Plan - How we measure our progress
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Strategic Plan - How we plan for progress
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Performance Report - How we report our progress
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Department Home Page - Learn more about this department
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Highlighted Measure:
Average Number of Days from Case
Filing to Case Closure
Data Source: Iowa Civil Rights Commission
Updated 5/1/08 |
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Why
this is important:
It is in everyone's interest for cases to be handled
in a timely manner.
What we're doing about this:
Staff are assigned to screening as necessary
to keep turn around on screening inventory to
less than 120 days. Changes are being made to
case management system to increase efficiency
of case processing.
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Highlighted Measure:
Cases accepted for
reimbursement by Federal agencies
(%)
Data Source: Federal Transmittal Payment Data
Updated 5/1/08 |
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Why
this is important:
There are two key factors that determine whether
or not a case will be accepted for reimbursement
by federal agencies. One factor is timeliness
and the other is quality. Not only is it important
to our customers that our efforts are timely
and meet a standard for quality work, but by
receiving federal reimbursement we are able to
augment state funding.
What we're doing about this:
ICRC stresses quality and timeliness by accessing training
opportunities through HUD and EEOC. Additionally, by including
these factors as a part of individual performance standards
we demonstrate the value we place on quality and timeliness
to staff.
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Highlighted Measure:
Survey respondents indicating ICRC is a leader in
civil rights
Data Source: Responses from surveys sent to all parties
after case is closed
Updated 5/1/08 |
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Why
this is important:
In order for the Iowa Civil Rights Commission to
be effective, it is important for the agency
to be seen as a leader in civil rights.
What we're doing about this:
Surveys are reviewed and modifications are made to
meet the needs of those we serve.
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Highlighted Measure:
Customers indicating
educational services are satisfactory
(%)
Data Source: Survey responses from individuals attending
ICRC educational sessions
Updated 5/1/08 |
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Why
this is important:
Not only is it important for the Iowa Civil Rights
Commission to get educational information out
to the public, it is of great importance that
the public be satisfied with our services.
What we're doing about this:
Surveys are reviewed and modifications are made to
meet the needs of those we serve.
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