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LEADERSHIP AGENDA

Operational Scan

OPERATIONAL SCAN

DEPARTMENT PERFORMANCE

DEPARTMENT PERFORMANCE

Administrative Services

Mollie Anderson, Director

Mission Statement:
To provide high-quality, affordable infrastructure products and services to Iowa government customers in a manner that empowers them to provide better service to the citizens of Iowa and support the State of Iowa in achieving economic growth."

Measures:
Agency budget funded by charges to customers (%)
Amount of income offset (bad debt) revenue collected by State government
State employees in the deferred compensation program (%)
Sole source acquisitions approved by the Department of Administrative Services
Computer system reliability (%)

MORE DEPARTMENT PERFORMANCE

  • Download PDF document  Performance Plan - How we measure our progress

  •  Strategic Plan - How we plan for progress

  • Download PDF document   Performance Report - How we report our progress

  • Department Home Page - Learn more about this department

Highlighted Measure:

Total agency budget dependent upon customer spending decision (%)

Data Source:
Department of Administrative Services, Finance

5/7/07 - No new data

GRAPH - Percent of budget funded by charges to customers

Why this is important:
This graph indicates that DAS is increasingly funded directly by customer agencies that are purchasing DAS services and products, and that DAS is providing more services to customers on a fee-for-service basis. Fee-for-service funding is a means of reducing financial support directly appropriated from state funds.


What we're doing about this:
Consistent with entrepreneurial management, the department is offering new and additional services to various customers on a fee for service basis. The department is also expanding its customer base.

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Highlighted Measure:

Amount of income offset revenue (delinquent money owed to state and local governments) collected by State government

Data Source:
Department of Administrative Services, State Accounting Enterprise

Updated Annually

Updated 8/1/07

GRAPH - Amount of bad debt collected

Why this is important:
This measure indicates the annual amount of delinquent payments recovered by the state that are owed to state government and local governments, such as child support and back taxes. This is accomplished by "offsetting" (withholding) money from tax refund payments, vendor payments and lottery payments to individuals and to vendors. This is a cost-effective method to make sure individuals in debt to government make payments on their debt, so that burden isn't passed on to the taxpayers.


What we're doing about this:
The Department of Administrative Services (DAS) advocated for legislation in the 2006 session to expand the income offset program to all political subdivisions. This legislation is now in effect, and government entities at all levels are able to take advantage of this efficient and cost-effective method to collect money owed. The amount collected in FY07 is down primarily for two reasons: 1) the elimination of the video lottery, and 2) the reduction of the withholding percentage for income tax withholding.

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Highlighted Measure:

State employees in the deferred compensation program (%).

Data Source:
Department of Administrative Services, Human Resource Information System; and Community-based Correctional Units

Updated Annually

Updated 8/10/07

GRAPH - Percent of State Employees in Deferred Comp Program

Why this is important:
The goal of the deferred compensation program is to help state employees and their families prepare financially for retirement. This not only helps the employee/family, but taxpayers as well, since those who can provide for themselves are less likely to need state assistance.


What we're doing about this:
The state's employer match contribution program has been an incentive for increased employee participation. DAS staff continues to make improvements to the program to make it more appealing to employees. The program is being actively marketed via seminars, website and brochures.

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Highlighted Measure:

Sole source acquisitions approved by the Department of Administrative Services

Data Source:
Department of Administrative Services, General Services Enterprise

 

Updated 2/1/08

GRAPH - Sole Source Contracts, numbered value

Why this is important:
This measure indicates the limited number and value of state acquisitions (purchases) approved by the Department of Administrative Services (DAS) that are outside of a formal competitive bidding process. Sole source acquisitions are permitted when a single vendor is the only provider of a unique product or service necessary for the operation of a state program or in an emergency. Reducing the number of sole source acquisitions increases the opportunity for state government to acquire products and services at lower, competitive prices.


What we're doing about this:
To the extent possible, DAS is actively seeking and soliciting qualified vendors to competitively bid on various goods and services contracts, thereby reducing the extent to which sole source acquisitions are needed.

While the total number of sole source approvals decreased, the total dollar amount increased. The increased dollar amount resulted from the approval of the sole source upgrade of the state's existing Printak/Motorola Automated Fingerprint Identification System (AFIS). The cost for AFIS is $3.9 Million.

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Highlighted Measure:

State Government's Computer system reliability.

Data Source:
Department of Administrative Services, Information Technology Enterprise Monthly Statistical Reports

 

Updated 2/1/08

GRAPH - Computer mainframe reliability

Why this is important:
This is a measure of the percentage of time the State's major computer systems are available electronically to users. A high percentage is an indicator of the reliability of the State's primary computer system and the webhosting system for government pages.


What we're doing about this:
DAS has implemented monitoring tools for quick detection and resolution of computer system issues. Steps have also been taken to improve facility cooling to better ensure hardware is well maintained for optimum service. Also, most computers now have "fail over" capability, which means if a device should fail, a second device picks up so the service is not lost.

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